Terms and Conditions of The Hotel Guru’s VIP Club
The Hotel Guru’s VIP Club (the "Club") from The Hotel Guru. ("The Hotel Guru," "we," or "us").
The Club is available to those customers who sign up for "The Hotel Guru’s VIP Club" and agree to these terms and conditions. Gold Star members must pay their monthly subscription as provided below ("Subscribers").
Participation in The Hotel Guru’s VIP Club Gold Star membership entails payment of a monthly or annual subscription. The fee will be billed to the credit card you provide during the enrolment process and thereafter billed monthly or annually depending on your choice at the time of enrolment. The enrolment date is the date that you complete the online enrolment process.
Standard membership is free and your enrolment date is the date that you complete the online enrolment process.
You may cancel your membership of the Club at any time by sending an email to email@example.com. Once this has been received and acknowledged your membership will cease.
|Gold Star Members||Standard Members|
*Cashback will be added to your VIP account on submission and verification of your online bookings and will be available for cashback 2 months after you have stayed at the accommodation. Eligible funds can be claimed anytime thereafter and will be paid to your nominated card or account on the 10th day of the month following your request. Eligible bookings must be affected online through The Hotel Guru website with one of our online booking partners and you must be signed into The Hotel Guru VIP Club for your bookings to be valid. We append your unique membership number whenever you click through to one of our booking partners. Booking details should be forwarded to firstname.lastname@example.org to be verified. Bookings made directly with the hotel will not be valid.
** Best Price Guarantee – we offer a £50 credit to your cashback account. The guarantee must apply to the same hotel, dates, room type (including the same number and size of beds), number of guests and inclusions. Be more than 3% different due to exchange rate fluctuations. Be subject to the same booking and cancellation policies and exclude any card fees.
Best Price Guarantee will not qualify if
- The rooms booked are through an unauthorised travel agent or bought through a resale site – Auction sites, Mystery Hotel sites, where the hotel is revealed after booking, or promotional rates offered through a third party
- Specially negotiated rates such as travel agents, staff or corporate rates
- The lower price is obtained via a limited time promotion, promo code, cashback, coupon or members discount
- Cancelled bookings
- Special rates as part of a package
- Lower rates as a result of a hotel error
- Rates that The Hotel Guru are unable to verify using reasonable means
*** Early check in, late check out is subject to availability. You should advise us in advance at email@example.com if you wish to avail yourself of this benefit.
We reserve the right to change the benefits attached to membership of The Hotel Guru VIP Club and will advise you of any material changes by email.
Terms & Conditions